Dear Customer,
Here you will find the latest information and measures we at Night Vision Warehouse are taking in relation to Covid-19.
If you have any questions or are seeking further information, please contact our team on 01803 611 895 and we will be more than happy to help.
Stay safe,
Team NVW
(Updated: 05/01/21)
SHIPPING
We are still processing orders and yes, they are still making their way to your front door!
UK Mainland - 3-5 Working Days
UK Offshore and Europe - 5-10 Working Days
Worldwide - 10-20 Working Days
PLEASE NOTE: Due to reasons beyond our control, as of 23.11.20, all high-value items between now and the New Year will be dispatched via UPS or TNT (and not DPD).
RETURNING AN ITEM
Replacement parts may take some time to arrive at our warehouse due to closures and restricted operating services.
As so, this will result in a delay in processing any returns. We, therefore, ask that prior to returning your item, you contact our Sales Team (see Phone Lines below) so that we can try and troubleshoot your issue, or find a solution before the product is returned to ensure it is dealt with swiftly.
Our goal is to ensure your returned item is dealt with as quickly as possible whilst doing so in a process that adheres to government Covid-19 advice.
PHONE LINES
Our phone lines are open:
MON - FRI
10:00-13:00 & 14:00-16:30
We are still answering emails! However, expect a delay in reply due to high volumes.
NVW SHOP
Strictly no walk-ins. Our Shop is closed to the public. Only online orders.
Our Click-and-Collect service is still available. Please contact us on 01803 611 895 prior to placing your order to book an appointment.
FINALLY…
BE SAFE!
We are all in this together and with our best efforts, we can push through and soon be out in the field doing what we love most.
Take care and thank you for your patience,
NVW
For further information, please contact sales@opticswarehouse.co.uk